Terms and Conditions


1. Authorisation and consent

The Client grants their consent to the provision of services by IW Schooling Consultants.

The Client authorises IW Schooling Consultants to make all arrangements which are in its opinion necessary to fulfill the services.

The Parents hereby grant to IW Schooling Consultants their consent for the use of photographs and other supporting documentation (such as school reports and educational psychologists’ reports) in connection with the Services.

The Client confirms and undertakes to provide IW Schooling Consultants with all the information required to undertake the Services.

The Client understands that failure to disclose all the necessary information to IW Schooling Consultants may lead to IW Schooling Consultants terminating the Services and withholding a proportional amount of the Fees to reflect the work undertaken thus far.

2. Obligation of IW Schooling Consultants

IW Schooling Consultants shall at all times exercise, in providing the Services, the reasonable skills, care and diligence of a competent provider with the skills and resources to provide the Services.

IW Schooling Consultants shall keep the Client informed of progress of the Services and shall ensure that any documentation undertaken during the provision of the Services is efficiently conducted and submitted to the Client.

IW Schooling Consultants shall, if required, oversee, administer and liaise on behalf of the Client with the School (and/ or any other nominated third party) throughout the duration of the Services.

3. Client Obligations

The Client confirms that they are the persons legally and properly entitled to act on behalf of the Student.

The Client must not provide IW Schooling Consultants with any information that is misleading. It is the responsibility of the Client to ensure that the information provided is accurate.

In the event of any changes to the information provided to IW Schooling Consultants the Client shall immediately notify IW Schooling Consultants of such changes.

The Client is responsible for the Fee payable in respect of the Services in accordance with the provision set out in these terms and conditions.

4. Fee

The Client agrees to pay the Fee to IW Schooling Consultants.

The Fee shall be paid in pounds sterling and in advance. The provision of the Services shall not commence until the Fee has been received by IW Schooling Consultants. Changes in the level of service provided are subject to the agreement of IW Schooling Consultants if moving from a higher to a lower level, or if work on the Services has already commenced.

IW Schooling Consultants reserves the right to request payment for any expenses (such as travel costs) incurred as a result of the cancellation of an appointment by the Client.

The Fee excludes the cost of travel expenses incurred for travel to meetings with the School or Client, which are outside of central London. All travel by IW Schooling Consultants to destinations outside of central London will be invoiced to the Client in full.

5. Termination

In the event of any serious misbehavior or misconduct by the Student, IW Schooling Consultants shall immediately be released from all of its obligations to the Client under these terms and conditions and the Client shall not be entitled to any refund of the Fee.

If the Client wishes to terminate the Services following the payment of the Fee, IW Schooling Consultants reserves the right to retain a proportion of the Fee relating to the Services that have been undertaken thus far. Any refund is returned to the Client at IW Schooling Consultants’ absolute discretion.

6. Confidentiality

Each party shall keep confidential these terms and conditions and all confidential information that it may acquire in relation to the Services or Affairs of the other party. Neither party shall use the other party’s confidential information for any purpose other than to perform its obligations under these terms and conditions.

7. Force Majeure

Neither party shall have any liability under or be deemed to be in breach of these terms and conditions, which result from circumstances beyond the reasonable control of that party. The party affected by such circumstances shall promptly notify the other party in writing when such circumstances cause a delay or failure in performance and when they cease to do so. If such circumstances continue for a continuous period of more than a term, either party may terminate these terms and conditions by written notice to the other party.

8. Variation of Terms and Conditions

IW Schooling Consultants reserves the right to vary or add to these terms and conditions, if necessary, to comply with any applicable laws or as otherwise determined necessary by IW Schooling Consultants.

No variation, additions or waiver to these terms and conditions shall operate to release the Parents from its obligations under these terms and conditions.

9. Data Protection

The parties undertake to comply with the provisions of Data Protection Act 1998 and any related legislation in so far as the same relates to the provisions of these terms and conditions.

10. Acceptance of terms and conditions

Payment of the Fee by the Client to IW Schooling Consultants is understood by both parties to be confirmation of full acceptance of these terms and conditions.


11. Cancellation fees for tutoring clients

We always endeavor to reschedule sessions where possible and if a session can be rescheduled then no cancellation fee will apply.

Any tutoring or homework help session that is cancelled by the Client within 24 hours of the confirmed time will be charged to the Client in full.

Any tutoring or homework help session that is cancelled by the Client within 48 hours of the confirmed time will incur a cancellation charge worth 50% of the cost of the session.